Terms of Service

Last updated: April 12, 2026 · Version 2026-04-12

These Terms of Service (“Terms”) govern your access to and use of the AKAXA platform (“Services”) operated by AKAXA Limited, a company registered in Hong Kong SAR (“AKAXA,” “we,” “us,” or “our”). By creating an account or using the Services, you agree to be bound by these Terms.

1. Definitions

“Services” means the AKAXA software platform, AI-powered analysis tools, reporting features, data management systems, and related functionality. “Analysis Reports” means synthetic analysis, scoring, rankings, and computational results generated by AKAXA's AI systems based on User Data and third-party data sources. AKAXA does not guarantee the accuracy, completeness, or timeliness of third-party data used in generating Analysis Reports. “User Data” means any documents, financials, or information uploaded by the Customer. “Customer” means the organization that subscribes to and uses AKAXA Services. “AI-Generated Content” means insights, recommendations, and analytical output produced by machine learning and AI systems within AKAXA Services.

2. Subscription and Service Access

AKAXA grants Customer a limited, non-exclusive, non-transferable license to access and use the Services solely for Customer's internal business purposes. Services become active upon payment and acceptance of these Terms. AKAXA aims to maintain 99.5% monthly uptime as detailed in the Service Level Agreement (SLA). Customer may allow its employees and authorized representatives to access the Services under Customer's account.

3. Billing, Payment, and Fees

Fees are charged according to the selected plan and are exclusive of applicable taxes. Pricing changes apply to renewals only with 30 days' notice. Monthly subscriptions may be cancelled with 30 days' written notice. Annual subscriptions may be cancelled with 60 days' notice. AKAXA may apply minor updates (UI/UX improvements, bug fixes) immediately. Material changes to core functionality require 30 days' notice.

4. Acceptable Use Policy

Customer shall not use the Services for any unlawful purpose, attempt unauthorized access, reverse-engineer the platform, upload data that violates third-party rights, transmit malware, or benchmark AKAXA against competitors to publicly disclose comparative metrics without authorization. AKAXA may suspend access for violations.

5. Intellectual Property Rights

Customer retains all ownership rights to User Data. Customer grants AKAXA a limited license to process User Data solely to provide Services. AKAXA owns all intellectual property in the platform, algorithms, and AI systems. Customer may use Analysis Reports internally for business decision-making.

6. AI-Generated Content and Disclaimers

6.1 No Investment Advice

Analysis Reports are AI-synthesized analytical outputs and do NOT constitute investment advice, financial advice, recommendations, or endorsements. AI systems may contain errors, biases, hallucinations (generation of plausible but factually incorrect information), and limitations in accuracy. AKAXA does not make or verify factual claims in Analysis Reports. Scoring, rankings, and other quantitative outputs do not predict, guarantee, or imply any specific investment returns or outcomes.

6.2 No Fiduciary Duty

AKAXA is not a financial advisor, investment advisor, broker, or fiduciary. Customer is solely responsible for independent verification of any insights used in investment decisions.

6.3 Human-in-the-Loop Requirement

AI as Decision Support Only: AKAXA Services provide analytical support tools and do not replace independent human judgment in investment processes. All final investment decisions must involve qualified human professionals exercising independent judgment. Customer acknowledges that AI-generated Analysis Reports must be reviewed, validated, and supplemented by qualified professionals before being used as a basis for any investment decision.

6.4 Data Timeliness

AI models and third-party data sources have inherent data cut-off dates. Analysis Reports may not reflect the most recent market developments, financial disclosures, or regulatory changes. Customer is responsible for verifying the timeliness and currency of data presented.

6.5 Limitation of AI Liability

AKAXA shall not be liable for inaccuracies, errors, hallucinations, or omissions in AI-generated Analysis Reports or their consequences. Customer acknowledges the probabilistic nature of AI outputs and agrees not to rely exclusively on AKAXA analysis for material decisions.

7. Data Handling and Security

AKAXA implements encryption (TLS 1.2+ in transit, AES-256 at rest), role-based access controls, JWT authentication, rate limiting, audit logging, and regular security assessments. User Data is retained during the active subscription plus 30 days for export. Backup copies persist for an additional 90 days. AKAXA does not use Customer's User Data to train AI models without explicit written consent. Aggregate, de-identified usage metrics (metadata only, not substantive content) may be used to optimize system performance.

8. Limitation of Liability

AKAXA'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM. AKAXA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA LOSS.

9. Indemnification

Customer shall indemnify AKAXA from claims arising from violation of these Terms, User Data that infringes third-party rights, or negligent use of the Services. AKAXA shall indemnify Customer against claims that the platform infringes valid intellectual property rights.

10. Termination

Customer may terminate per cancellation terms. AKAXA may terminate for material breach (15-day cure period), non-payment (30 days), or Acceptable Use Policy violations. Upon termination, Customer may request data export within 15 days. Data is handled per Data Retention policy.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong SAR. Disputes shall be resolved through binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in Hong Kong SAR. Arbitration shall be conducted in English unless parties agree otherwise. Either party may seek injunctive relief to prevent imminent harm.

12. General Provisions

These Terms, together with the Subscription Agreement and any Data Processing Agreement, constitute the entire agreement. In the event of a conflict between these Terms and the DPA regarding personal data processing, the DPA shall prevail. AKAXA may amend these Terms with 30 days' notice for material changes.

13. Contact

AKAXA Limited · Hong Kong SAR
Legal enquiries: legal@akaxa.io
Privacy: privacy@akaxa.io